Quote Validity: Shipping quotes are valid for 30 days unless otherwise stated. Quaver Audio reserves the right to change or alter the terms of the shipping quote or the quote itself. The quote may increase or decrease due to market fluctuations.

Import Fees: Duties and Customs fees are not included. As they are subject to change.

Delivery Access: The customer is responsible for clearing access to the delivery door. If the pathway to your door is not clear and free from obstructions, your item may be delayed or not delivered.

Shipping Process: When an order is considered to be shipped is when the shipping documents are created. From that point on, shipping logistics and organization is handled by the shipping company. Logistics and trucking can take time to organize and is out of our control.

Door to Door Delivery: We buy Door to Door delivery service. DO NOT ASSIST THE DELIVERY PERSON. If the delivery person cannot complete the delivery by getting the shipment to your door or is not using the proper equipment, they are responsible for rectifying the situation. Delivery services have policies that determine what equipment is used for any given size, weight, and delivery location.

Safety and Liability: Government work laws protect the worker. If they are ill-equipped for the work, speak up out of concern for their well-being. If you interfere with the delivery, you may be held liable for the well-being of the delivery person.

Inspection Requirements: All shipments must be inspected at the time of arrival. Obvious damage must be reported within 48 hours and the package must be refused. Non-obvious damage or performance issues must be reported within 15 days. Damage reported outside the stated time frame will not be considered.

Delivery Changes: If the customer is not available to receive the product, they must provide an alternate shipping address with 2 weeks advance notice. Failure to notify Quaver Audio of changes in availability will result in any and all additional fees being charged back to the customer.

Order Processing: All orders are processed within 1-2 business days. Custom orders may require additional processing time. All products that are made to order, manufacturing lead times are part of the order process and will vary. You will receive confirmation and tracking information once your order ships.

Payment Terms: Payment is required in full before order processing begins. We accept major credit cards and bank transfers.

Made-to-Order Products: All products that are made to order, the confirmation of payment is an implied agreement between parties of an exchange of money for goods, as so our commitment is to deliver exactly what is paid for.

Order Modifications: Changes to orders must be requested within 24 hours of placement. Modifications may affect delivery times and pricing. For change orders, restocking fee may apply. Custom orders cannot be modified once production begins.

Cancellation Policy: Orders may be cancelled within 48 hours of placement for a full refund. Custom orders cannot be cancelled once production has begun. Cancellation fees may apply to expedited orders.

Returns and Exchanges: Returns are accepted within 30 days of delivery for unused items in original packaging. Custom installations and special orders are not eligible for return. Return shipping costs are the responsibility of the customer.